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Volunteer: Reception Team

The Reception team is an essential role at the Convention, you will be the welcoming face of Keswick Ministries, creating a positive first impression for those seeking assistance on site or at the end of a phone.

As the Reception team, you will be responsible for greeting Conventioners, answering a wide range of questions, providing directions, and distributing materials such as programmes, badges, or printing for teams.

Reports to: Reception Lead

Team Size: 5-6 individuals

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Specific Tasks Include

  • Act in a professional manner to warmly help conventioners and other volunteers
  • Answer a wide variety of questions about the programme and venues 
  • Answer the phone and pass on messages to Staff and contributors
  • Take donations and payments for sundry merchandise and tickets operating the PDQ machine
  • Asist in admin tasks such as photocopying and laminating
  • Assist parents with registration for Kids and Youth programmes
  • Be part of daily team prayers  
  • Use the event radio to contact Event Control in case of emergency
  • Support other teams as needs arise  
  • Assisting with whatever is needed behind the scenes
  • Taking card donations and assisting supporters with giving online via a Point of Sale terminal and card reader (full training given)

Key Qualities:

  • Ability to use payment machines (full training given)
  • Some computer knowledge and ability to pick up quickly
  • Flexibility
  • Professional manner in dealing with people in person or over the phone, remember you are representing Keswick Ministries
  • Have lots of enthusiasm for teamwork  
  • Have excellent communication skills  
  • Enjoy talking to people and be good at problem solving quickly 
  • Enjoy helping people with their enquiries  
  • Have physical strength for running errands as needed 
  • Have a good level of spoken English
  • Be ready to support other teams if/when a need comes up

Location and Schedule

  • Reception is located in the Admin Block on the Pencil Factory site.
  • You will have two shifts per day with breaks. The shift timings are as follows:     
    • 8:30 – 1:00 (4.5 hours)
    • 1:00 – 5:30 (4.5 hours
    • 6:30 – 10:30 (4 hours)

“It has brought me great joy making new friends on reception and catching up with old throughout the week. Most importantly, I return home feeling more encouraged and challenged in my own faith every year.”

apply now!

Sorry, This Team Is Now Full

You can still sign up for our waiting list below and we will let you know if a space becomes available.
Join The waiting list

Volunteer Requirements

Volunteers are required to:

  • Be aged 18 years or older
  • Be a committed Christian who is regularly attending and active in a local church
  • Be able to complete an online application and provide details of 2 referees – one who must be a leader within your church. Neither can be related to you.
  • Be able to obtain a clear enhanced DBS check for Keswick Ministries
  • Confirm agreement to and abide with the Keswick Ministries beliefs, values & code of conduct
  • Complete necessary training prior to arrival on site
  • You will be expected to arrive in time for a briefing and training meeting on Saturday afternoon, and then be on duty each day until departure the following Saturday morning

Full-time volunteers will receive:  

  • Free allocated accommodation
  • Three meals a day
  • Reimbursement of reasonable travel expenses
  • Unlimited Tea and Coffee from the Team Lounge

Part-time Volunteers will recieve:

  • One shift a day
  • Reimbursement of reasonable travel expenses  
  • Access to Team Lounge for unlimited Tea and Coffee
apply now!
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